Order Policy

order policy

Order Policy

Below is an overview of our order policy. Please call 413-587-0818 or email store@morethansound.net with any questions.

Bulk Order Discounts for Bookstores, Conferences and Corporate Giveaways/Trainings

We offer a 30% discount for 20 or more physical items (books, CDs, DVDs). Bulk orders require credit card pre-payment by phone: 413-587-0818. You can also submit a purchase order to store@morethansound.net. Someone will call you to process your pre-payment by phone.

Returns

We are not able to accept returns on bulk orders. We can help you determine the precise quantity needed. Please call 413-587-0818 or email store@morethansound.net.

We do not provide refunds for purchased and downloaded audio or streaming video.

Shipments

Domestic shipments

We can ship your order via the United States Postal Service (Priority or Express service is recommended for tracking) or FedEx. If you have a corporate FedEx account, please provide the number when placing your order.

International shipments

We recommend using FedEx or DHL for international shipments. If you have a corporate FedEx or DHL account, please provide the number when placing your order.

You will be responsible for any additional customs or duties fees. Shipments going to a third party warehouse or storage facility are still required to pay for any applicable customs or duties fees.

Tracking numbers for orders are available upon request.