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Emotional Intelligence & Emergency Response – Part 5

January 7, 2010 by lyon · Leave a Comment 

We are pleased to offer this talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. In this section, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 5 – Social Connectivity in Preparedness Training

Leonard Marcus asks in the beginning of this podcast: “How do we get different groups of people to work together?” Once a group of people has learned to work as a unit by going through the processes outlined earlier, how does this group make sure that it will be able to reliably function when asked to work together with other groups of people with with distinct personalities, perspectives and methodologies?

 
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Emotional Intelligence & Emergency Response – Part 4

December 16, 2009 by lyon · Leave a Comment 

We are pleased to offer this talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. In this section, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 4 – Risk, Uncertainty and Experience

In the last decade, the public health profession has often been called on to prepare for unprecedented emergency events. As public health officials face off against global pandemics and the threat of chemical/biological weapons, the unpredictable nature of the emergency becomes a grave concern. And to compound this problem, the brain responds to uncertainty in the same way as it responds to a known danger.

In these new and ever-changing times, what’s the best way for an emergency worker to prepare for the unprecedented event?

 
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Emotional Intelligence & Emergency Response – Part 3

November 4, 2009 by lyon · Leave a Comment 

We are pleased to offer this talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. Following his lecture, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 3: Getting and Staying “In The Zone”

In this section, Goleman discusses new neurological evidence that suggests that humans are more receptive to emotional signals than was previously believed. Therefore, it is very important for leaders to set an emotional tone that will serve each phase of the crisis management. Whatever the emotional tone is at the top, that tends to ripple down through the levels of command. What you as a leader have done (or not done) to establish chemistry within the group, will determine the functionality of the group when there are high stakes.

 
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Emotional Intelligence & Emergency Response – Part 2

October 22, 2009 by lyon · Leave a Comment 

We are pleased to offer this talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. Following his lecture, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 2 – Four Key Skill Domains For Leadership
In this section Dan Goleman discusses four important areas of expertise that are essential to effective leadership:

1) Emotional Self-Awareness - Recognizing your own inner state is the first step to being able to draw on past successes and failures. Maintaining access to this decision matrix allows for informed, clear-headed decisions in the heat of the crisis.

2) Emotional Self-Management - Because this decision-matrix is non-verbal, staying cool in the moment (and avoiding the “amygdala-hijack” that we heard about in the last section) allows a leader to trust his gut sense of how to handle the challenging situation.

3) Empathy – How adept you are at seeing things from various perspectives can determine your own effectiveness as a leader during emergency situations as well as during the team-building (prework) phase.

4) Leadership style – Of the five styles that Goleman mentions here (Visionary, Coaching, Affiliative, Consensus, and Command & Control), there is no one single style that will serve you well in all situations. Knowing how to utilize them in different situations is the key to tapping into the potential of every person and improving your team’s Group IQ.

 
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Emotional Intelligence & Emergency Response – Part 1

October 17, 2009 by lyon · Leave a Comment 

Now that the podcast is up and running again, we are pleased to offer a talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. Following his lecture, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 1: Applied Emotion

In this first section, Goleman describes why effective emergency response requires “the intelligent application of emotion.” He offers a neurological explanation for why cognitive intelligence is often rendered irrelevant in our response to highly stressful situations. During these events, the brain’s decision-making center shifts from the left prefrontal cortex (which usually governs logically and analytically) to the amygdala, the brain’s emergency response center. Since they are rooted in deep-seeded biological survival tactics, reactions typically generated by the amygdala are strong, sudden and emotional, and they often lead to poor decisions. In order to be effective in emergency situations, responders must learn to resist the “amygdala hijack” and remain calm and focused enough to draw on necessary expertise to devise an innovative solution.

 
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Mmm…transparent….

October 1, 2009 by lyon · 1 Comment 

A growing number of supermarkets are committing to green building, but how sustainable are the products inside? As major food retailers progress towards making their stores more sustainable, it’s easy to forget about the great strides that still need to be made in the sustainability of the food itself.

Hannaford Bros new LEED certified supermarket in Augusta, ME

Hannaford’s newest store, which opened July 25th in Augusta, Maine, is the first supermarket in the world to be Platinum-certified by the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED). Their use of geo-thermal heating and cooling, solar power, and recycled and locally-sourced materials is part of a movement helping to create a more sustainable world, and they deserve recognition for their commitment to reducing their environmental footprint. As this eco-friendly building opens its doors, many other supermarkets are following suit. The Whole Foods in Sarasota, Florida has been LEED certified with a Silver rating, and Food Lion just broke ground on a store in Columbia, South Carolina that is on track to LEED certification. As the green building and retail food industries forge new partnerships, this progress highlights a growing void: the lack of a common set of guidelines to transparently access the sustainability of the wide range of ecological, health, and social impacts involved with food production and distribution.

True, we have the Certified Organic label, which has made advances in restricting the use of toxic chemical pesticides, herbicides, and fertilizers on our food. But the Organic certification system fails to recognize the wider ecological impact of a product. “Saying the product is organic is not enough anymore,” says UC Berkeley Industrial Ecologist and GoodGuide founder Dara O’Rourke. “In 2009, you need to know, okay, it’s organic – but is it healthy? Was it produced locally? How far did it get shipped?” Much of the organic food that is bought every day in the U.S. actually comes from China. Newsweek reported last year that while there are 21 separate agencies that claim to certify organic farms in China, only one of them is considered legitimate outside of the country. Consider this with the fact that it’s estimated that roughly half of the organic garlic we import is coming from China. It’s hard to imagine all that garlic is certified by the recognized agency, and all this is complicated by the fact that our government doesn’t keep track of the country and farm of origin of organic food imports. In fact, we only even inspect a little over 1% of all food imports. A few years ago, Wal-Mart had to pull a bunch of Chinese produce labeled organic from its Chinese stores after they tested it and found out it was loaded with pesticides.

Ironically, even in the US, as the organic label becomes more in demand, organic farms have been further industrialized to produce higher yields, and we begin to see more Certified Organic products with questionable ecological impacts. So with the rise of “industrial organics”, comes a whole new crop of organic food mass-produced by companies with unproven ecological accountability and questionable workers’ rights practices.

Organizations like Fair Trade and TransFair USA have been established to ensure fair wages and treatment for farmers and are working towards making more of the food they supply organic. But both these systems lack a comprehensive view of the product – from its origins to its packaging and disposal, and thus fail to recognize the depth and breadth of the product’s impacts. Moreover, the Fair Trade label is only applied to certain industries that are especially susceptible to worker exploitation, more often than not in developing nations. For the rest of the food supply, there is no established method of accessing and certifying a truly sustainable supply chain.

It seems to me that we need to recognize and confront the health and social impacts associated with our food supply while giving equal attention to the ecological impacts. Right now, the best we as consumers can do to gain insight into the broad range of consequences associated with a given product is to do the research ourselves.

Fortunately, there are rating systems that can help consumers assess the various impacts of products. GoodGuide is a rating system designed by O’Rourke that rates products in three categories: social, health, and environmental, and organizes them according to users’ preferences in each area. As O’Rourke states in Ecological Awareness, GoodGuide provides “the most comprehensive, and credible information in the world to shoppers right at the moment when they’re making a decision about a product or company.” GoodGuide has recently added food to their ratings, and though the information is incomplete, it’s a step toward a comprehensive system.

There is a growing portion of consumers willing to pay more for healthy and sustainable food. As these changes are recognized by the large food retail companies, they begin to adapt their own practices to match the evolving buying habits of their customer base. With the help of a comprehensive certification system, supermarkets could select their products based on verified information instead of unregulated claims. And as large food retailers develop relationships with sustainable food producers, their support drives down prices of sustainable food and makes it economically feasible for more of the customer base. As the price of sustainable options drops closer to that of unverified products, we begin to reach an important watershed, where companies who do not adapt will be left behind as consumers favor the sustainable product that is now affordable as well.

In Great Britain, the shifting marketplace, driven by the desire for more data on carbon impacts, is helping to push the sustainable movement towards this important watershed mark. Sir Terry Leahy, CEO of Tesco, Great Britain’s largest supermarket chain, has implemented a store-wide rating system that tracks the carbon emissions associated with all 70,000 of their products. This embrace of transparent practices is spreading within Britain to the point where, according to Daniel Goleman in Ecological Intelligence, “the British government has undertaken an initiative to create a uniform measure for evaluating the carbon footprint of not just foods but a wide variety of consumer goods.” (pg 114)

In developing this initiative, called the Carbon Trust, the British Government has taken an important step towards developing a comprehensive rating system that, with the cooperation of other governments and companies around the world, could develop into a LEED-style certification system. The comprehensive nature of the LEED system is what makes it so effective, and the food industry would be wise to take a cue from the green-building industry and put more energy into developing an integrative product certification system.

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