Emotional Intelligence & Emergency Response – Part 3

We are pleased to offer this talk by Dan Goleman called Emotional Intelligence and Emergency Response. Whether you are a manager leading a team through a time of crisis, or a first responder handling a dangerous emergency, Goleman’s guidance provides a framework which may be used to prepare for such an event. Following his lecture, Goleman leads a discussion with Barry Dorn of the Harvard School of Public Health and Leonard Marcus of the Harvard National Preparedness Leadership Initiative.

Section 3: Getting and Staying “In The Zone”

In this section, Goleman discusses new neurological evidence that suggests that humans are more receptive to emotional signals than was previously believed. Therefore, it is very important for leaders to set an emotional tone that will serve each phase of the crisis management. Whatever the emotional tone is at the top, that tends to ripple down through the levels of command. What you as a leader have done (or not done) to establish chemistry within the group, will determine the functionality of the group when there are high stakes.